By using this site the end user/consumer confirms that he is familiar and agrees with these Terms of service.
An end user is someone who visits this site and a consumer is someone who places an electronic order and makes a payment using one of the offered payment methods.
Online store
Online store at www.QueenOfKornati.com is available 24/7.
Delivery
The delivery of the ordered goods to the consumer is done by stipulated delivery services.
Comments and complaints
Pursuant to article 10 of Croatian Consumer Protection Act, the internet store enables sending letters of complaint connected with online purchases directly to the headquarters or via email which can be found in the section ‘Trader information’.
All comments and complaints will be answered within 15 days.
Product return and refund
The consumer has the right to ask for a product return in the following cases:
- Delivery of goods which were not ordered
- Delivery of goods past their expiration dates
- Delivery of faulty or damaged goods
The consumer can file a written complaint within 30 days, starting from the day of delivery, by sending it directly to the headquarters or via email which can be found in the section ‘Trader information’.
The trader will replace the product within 15 days, starting from the day the complaint was received, or give a full refund to the consumer.
Online dispute settlement
Pursuant to the EU Regulation on consumer Online Dispute Resolution, all disputes over a purchase made online can be settled on ODR (Online Dispute Resolution) platforme (launched February 15, 2016). The Platform can be used by consumers and traders alike, and a complaint can be made in all official EU languages.
Contract termination
Under article 72 of Croatian Consumer Protection Act, the consumer may terminate the contract unilaterally, without giving reasons, within 30 days beginning from the date of delivery of ordered goods. In order to have the right to a one-sided termination, the consumer must provide the trader with a written notice of termination of the contract. The contract can be terminated with an unambiguous notice written on a durable medium in which the consumer states his wish for contract termination.
Pursuant to article 77 of Croatian Consumer Protection Act, the consumer is obliged to deliver or send the goods without delay, no later than 15 days starting from the day he has sent the decision to unilaterally terminate the contract. The consumer is responsible for any diminuition of the value of goods due to their handling, apart from those needed to determine the nature, features and functionality of goods. The diminuition of goods is determined by a certified service or supplier.
Pursuant to article 77 of Croatian Consumer Protection Act, if a consumer exercises his right to return goods, he will defray the costs of the return and needs to do so within 15 days. The returned goods must be in good condition, unopened, unused and in their original packaging.
The refund will be made in the exact same way the payment was made. In case the consumer agrees to some other forms for the refund, he does not defray any refund costs.
Declaration on collecting, use and protection of personal data
The trader commits to provide the protection of consumer’s personal data in a way to collect only the neccessary, basic data on consumers/users which are neccessary to fulfil obligations, inform the consumers about the use of the collected data, give the consumers the possibility to choose how their data will be used including the possibility to have their name removed from the lists used for markating campaigns.
All consumer data is strictly protected and is available only to employees who need this data to perform their duties. All employees and business partners of the trader are responsible for respecting the principle of privacy protection.
Trader information
Headquarters name and address:
OPG Karlo Popović
Put Gradine 32a
22243 Murter
Email address:
info@queenofkornati.com
Telephone number:
+385 98 1881899
Registration data:
Register: Farmers register
Date of registration: 11.03.2010.
MIBPG: 203306
Pers.-Id.-Nr (OIB): 87654982522
Owner: Karlo Popović